Delivery information

We will aim to dispatch all orders placed by 11am Monday – Friday  same day, if you require delivery on a specific day just add the date to the “Order Notes” section on the address page.

You will be emailed to notify you the item has left us as well as confirmation of your tracking information so you can keep an eye on things yourself.

All items should be checked on arrival for damage. If you are unable to do so they must be signed for as ‘unchecked’, failure to do so in the event that an item is damaged may affect the claims process.

We use Parcelforce 24 service  to deliver our goods & they aim to deliver between 7am – 7pm

A signature will be required at delivery. If there will be no one available to sign for your order, you may leave a signed note on your door advising the delivery company what to do (eg leave with a neighbour etc), they will often oblige. If a delivery attempt is made without success, the driver may leave a card, however this is not guaranteed but re-delivery will be attempted the next working day

DPD surcharge zones

Aberdeen AB31 - AB35 Two Day
Aberdeen AB41 - AB54 Two Day
Northern Highlands AB36 - AB38 Two Day
Northern Highlands AB55 - AB56 Two Day
Argyll FK17 - FK21 Two Day
Northern Highlands HS1 - HS9 2-4 Days
Northern Highlands IV1 - IV63 Two Day
Arran KA27 Two Day
Argyll KA28 Two Day
Northern Highlands KW0 - KW14 Two Day
Orkney Shetland KW15 - KW17 2-4 Days
Argyll PA20 - PA78 Two Day
Dundee PH15 - PH18 Two Day
Northern Highlands PH19 - PH29 Two Day
Northern Highlands PH32 - PH33 Two Day
Northern Highlands PH45 - PH48 Two Day
Argyll PH30 - PH31 Two Day
Argyll PH34 - PH44 Two Day
Argyll PH49 - PH50 Two Day
Orkney Shetland ZE1 - ZE3 2-4 Days